All of our Gisou products are shipped to you from the Netherlands (European Union), United States and the United Kingdom via a secure, tracked shipping method. We offer free shipping on orders over €50/$50/£50, no code necessary. Free shipping will be applied at checkout and does not include duties. 

Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse. Gisou cannot be held responsible for inaccuracies in the address provided by the customer. 

Kindly keep in mind that we do not ship to P.O. boxes. Therefore, we ask you to provide a valid residential address. Gisou does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Please allow 1-3 business days for your order to be processed.* Once the order is shipped, you will receive your tracking link via email. Please note the delivery times are estimated per country at the bottom of this page. 

*During promotional periods, order processing and shipping times may increase due to the high volume of orders.

Gisou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

Once the package has left our warehouse, the shipping carrier is responsible for it. We are not liable for packages lost or stolen during transit / upon arrival. If this is the case, we kindly advise you to file a claim via the courier’s website. If they are unable to offer you a solution, please contact info@gisou.com. If your Gisou package arrives incomplete or damaged as a result of shipment, please take a photo of the shipping box, the Gisou products and their outer cardboard packaging. Once the claim has been filed, our team will assist you. Kindly email these photos to info@gisou.com within 5 business days so we can be of further assistance. 

Delivery times

 For orders under €50/$50/£50, the following shipping costs apply:

Important Shipping Update for Canadian Customers

We’re currently unable to ship orders to Canada due to ongoing shipping issues. Unfortunately, we do not have a timeline for when service will resume. We sincerely apologise for the inconvenience and appreciate your understanding as we work to resolve the issue.