All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.
We always offer free shipping on orders over €50.
Order Questions
Which countries do you ship to?
Please see the complete list of countries we ship to on our Shipping & Returns page.
How long will it take to receive my order?
Please see the approximate shipping durations on our Shipping & Returns age.
Do you ship to islands?
We currently ship to:
Ibiza - island of Spain
Mallorca - island of Spain
Las Palmas - island of Spain
Santa Cruz de Tenerife - island of Spain
Melilla - island of Spain
Do you ship to Africa/Asia/South America/Australia/New Zealand/Russia/Middle East?
No, we unfortunately don't ship to these regions yet. Please note we're working hard to make this possible in the future.
Can I return my order?
Yes, you can return your unused and unopened Gisou products free of charge within 30 days after the shipment arrival date. Please consult our return policy and instructions on our Returns page.
Payment Questions
Do you offer any discounts or promotions?
All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.
We always offer free shipping on orders over €50.
Which payment methods do you accept?
We accept the following payment methods:
iDeal
Bancontact
Sofort Banking
Credit Cards: Mastercard, VISA, Maestro, American Express
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna
Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal.
In what currency can I pay my order?
If you are purchasing from our EU website, all payments will be handled in Euros.
If you are purchasing from our US/CAN website, all payments will be handled in US dollars.
If you are purchasing from our UK website, all payments will be handled in GBP.
Will I have to pay import duties?
If you placed an order from the EU on our EU website or the USA on our USA/CAN website, you will not have to pay import duties to receive your order.
There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country. Please advise our Shipping & Returns page for more details.
What can I do if my payment has failed?
There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing info@gisou.com so we can help you further.
Product Questions
My Gisou product didn't work for my hair!
We’re sorry if you ever have an unfavourable experience with one of our products! It may take a while for your hair to get used to our products. Therefore, we ask you to be patient for a while. We also recommend not using more than what we recommend. For instance, for the Honey Infused Hair Oil, we recommend not to use more than 1-3 drops.
It will be my first time trying Gisou. What product do you recommend?
If we could make one recommendation that works for all hair types, we suggest you try our iconic Honey Infused Hair Oil. Based on a homemade family recipe with honey from the Mirsalehi Bee Garden, the Honey Infused Hair Oil is the ultimate multipurpose oil for frizz prevention, hydration, nourishment and shine. We offer it in a 20ml and 50ml bottle. However, what products you use all depends on your own hair care needs. For further recommendations, you can reach out to info@gisou.com.
I have naturally curly hair. Which products do you recommend for curly hair types?
Although all of our products are suitable for all hair types, the Honey Gloss Ceramide Therapy Hair Mask and Honey Infused Hair Oil are especially great for curly hair types as they contain richly hydrating ingredients ideal for dryer, curly hair types.
Are Gisou products suitable for all hair types?
Gisou products are suitable for all hair types. Depending on your hair’s type and thickness, you can determine the right dosage for your hair to achieve the best results.
How do I use the dropper of the Honey Infused Hair Oil?
The proper way to use the dropper is to: gently squeeze the teat and hold for 3 seconds. Release the teat and let the tube fill itself with the Honey Infused Hair Oil for another 3 seconds. Gently pull the dropper out of the bottle and apply the Honey Infused Hair Oil to your hair accordingly.
Job/Internships Questions
Do you offer any internship opportunities?
We sure do! Please check our Careers page for all of our open internships.
Do you have any job openings?
We’re always looking for amazing new talent to join our expanding team at the Gisou HQ! Please check out our Careers page for all of our open opportunities.
Click here for help
Reach our Customer Experience team from Monday - Friday: 9am - 5:30pm CET/CEST at info@gisou.com
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